{"id":3977,"date":"2023-07-25T16:28:28","date_gmt":"2023-07-25T14:28:28","guid":{"rendered":"http:\/\/achesa-homes-glattbrugg.achesa.de.w01daace.kasserver.com\/?page_id=3977"},"modified":"2026-05-08T11:39:17","modified_gmt":"2026-05-08T09:39:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/achesahomes.ch\/en\/faq\/","title":{"rendered":"FAQ &#8211; Questions &amp; Answers"},"content":{"rendered":"<div class=\"os-section-container os-section-header\">\n\n\t\t\n\t\t\n\t<div id=\"\" class=\"os-block-mainHeader os-transition--default\">\n\t\t\n\t\t\t\t\t\t\t<div class=\"header-section-gradient\"><\/div>\n\t\t\t<div class=\"title\">\n\t\t\t\t<div class=\"title__inner\">\n\t\t\t\t\t\t\t\t\t   \t\tFAQ &#8211;  Frequently asked questions and answers\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<div class=\"bg--image\">\n\t\t\t<img decoding=\"async\" class=\"os-transition--default lazyloaded\" src=\"https:\/\/achesahomes.ch\/wp-content\/uploads\/sites\/4\/2023\/08\/newsletter-anmeldung-apartment-achesa-homes-zurich-airport-achesa-group-0823-1.jpg\" alt=\"achesa homes, Zurich Airport, achesa Group\" \/>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"watermark os-transition--default\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/achesahomes.ch\/wp-content\/uploads\/sites\/4\/2023\/07\/achesa__homes_bildmarke_icon.svg\">\n\t\t<\/div>\n\t\t\t\t\n\t\t\n\t<\/div>\n<\/div>\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-medium \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">Arrival<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Where are the achesa homes located?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>The achesa homes are located in Kloten and Opfikon-Glattbrugg.<\/p>\n<p>A few minutes away from a railway station. Zurich Airport can be reached in 15 minutes by public transport.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Where can I park?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Right next to the achesa homes you will find marked car parks, which can be used for a fee.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I arrive 24 hours a day?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>That&#8217;s no problem. With us, you can check in online in advance and you will receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 02:00 pm.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>My mobile phone battery is flat, what can I do?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>When you arrive, simply ring the doorbell. We will then let you into the public area where you can create your own room card at the terminal. When your mobile phone is recharged, you can use it as a key.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>I can&#8217;t get into the hotel, what can I do?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p><span style=\"font-weight: 400\">Just ring the doorbell and we&#8217;ll let you in. Alternatively, you can reach us 24 hours a day by phone <a href=\"tel:+41448094750\">+41 44 804 44 45<\/a>.<\/span><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can I contact you?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You can reach us by <a href=\"mailto:achesahomes@a-chesa.ch\">e-mail<\/a> or by phone <a href=\"tel:+41448044445\">+41 44 804 44 45.<\/a><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I store my luggage with you?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>It is often possible, by arrangement with the hosts, to store luggage at certain times, e.g. for one day. Please contact your host as soon as possible for information by<br \/>\nphone <a href=\"tel:+41448044445\">+41 44 804 44 45 <\/a>.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Where are the achesa homes located?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The achesa homes are located in Kloten and Opfikon-Glattbrugg.\\nA few minutes away from a railway station. Zurich Airport can be reached in 15 minutes by public transport.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Where can I park?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Right next to the achesa homes you will find marked car parks, which can be used for a fee.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I arrive 24 hours a day?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"That&#8217;s no problem. With us, you can check in online in advance and you will receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 02:00 pm.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"My mobile phone battery is flat, what can I do?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"When you arrive, simply ring the doorbell. We will then let you into the public area where you can create your own room card at the terminal. When your mobile phone is recharged, you can use it as a key.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"I can't get into the hotel, what can I do?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Just ring the doorbell and we&#8217;ll let you in. Alternatively, you can reach us 24 hours a day by phone +41 44 804 44 45.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can I contact you?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"You can reach us by e-mail or by phone +41 44 804 44 45.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I store my luggage with you?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"It is often possible, by arrangement with the hosts, to store luggage at certain times, e.g. for one day. Please contact your host as soon as possible for information by\\nphone +41 44 804 44 45 .\"\n            }\n        }\n    ]\n}<\/script>\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-large \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">Check-In<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>When can I check in? <\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Your apartment is ready for you to move in daily from 02:00 pm. On request and for a surcharge of CHF 25.00, we offer an early check-in from 09:00 am, subject to availability.<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How do I check in?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p><span style=\"font-weight: 400\">We want to make it as easy as possible for you and have ensured that you have your stay in your own hands with our mobile check-in solution. No more lengthy processes. You decide when to check in and get your digital keys to gain access to the house and your apartment.<\/span><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Do I have to register at the reception?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Everything works a little differently here. Once you have filled in everything in the guest portal and received your key there, you don&#8217;t have to contact us and can go straight to your room.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Why are they asking for my credit card details again?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Asking for your credit card details in the guest portal only serves as a guarantee. We will then charge you for any services you have booked or consumed.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>When will I receive my digital key?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Your digital key will be available in the guest portal on the day of your arrival. From 02:00 pm you can move into your apartment.<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-large \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">Your stay<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>What about breakfast?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p><span style=\"font-weight: 400\">Here the motto is &#8220;help yourself&#8221;.<br \/>\nDepending on the category, your apartment is equipped with a high-quality kitchenette where you can easily prepare your own meals at any time of the day.<\/span><\/p>\n<p>At the achesa homes in Kloten, you can enjoy a breakfast buffet for a fee every day in the Allegra Lodge.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>And what about lunch and dinner?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Depending on the category, your apartment is equipped with a high-quality kitchenette where you can easily prepare your own meals at any time of the day.<\/p>\n<p>Don&#8217;t feel like cooking? Then discover our partner restaurants depending on the location in the building or the numerous caf\u00e9s and restaurants in our neighbourhood.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Is there a supermarket in the area?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Within 5 minutes walking distance there are several supermarkets, such as Migros and Coop for daily needs.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I do laundry?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We have a laundry room with washing machine and tumble dryer. The service is subject to a charge. Don&#8217;t forget to bring your own detergent. An iron and ironing board are available in your apartment.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>I would like to be active in sports in my free time. How?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Being active, having fun and discovering our neighbourhood &#8211; all this is possible with us.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How often will my apartment be cleaned?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Your arpartment will be cleaned once a week by our trained staff.<\/p>\n<p>You need an intermediate cleaning or new towels? No problem! You can easily book this additional service with your host for a fee.<br \/>\n<b><br \/>\n<\/b><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Where to put my rubbish? <\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>The motto here is: &#8220;help yourself&#8221; \ud83d\ude42<br \/>\nPlease dispose of your rubbish independently and in good time in the areas available to you. Especially on hot days.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I book additional arpartment cleaning?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>This is of course possible. Please ask your host about this. He or she will give you all the information about the booking and the additional costs.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3> I have feedback &#8211; where to put it?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We are always happy to receive feedback! Your host will be happy to receive this in person, via phone<a href=\"tel:+41448044445\"> +41 44 804 44 45 <\/a>or write to <a href=\"mailto:achesahomes@a-chesa.ch\">achesahomes@a-chesa.ch<\/a>.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I smoke in my apartment?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Smoking is not permitted in the entire building. This applies not only to the community areas but also to the apartments. The smoking ban also applies to e-cigarettes. Thank you for your understanding!<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-large \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">Invoice<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How do I get my bill?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You will receive your invoice after your check-out.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I pay cash?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We do not accept cash payment but credit card and online payment.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>My bill is not correct. Who can I contact?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Don&#8217;t worry, we are here for you. The best way to contact us is via<a href=\"mailto:achesahomes@a-chesa.ch\" target=\"_blank\" rel=\"noopener\"> e-mail<\/a> or call us by phone <a href=\"tel:+41448044445\" target=\"_blank\" rel=\"noopener\">+41 44 804 44 45.<\/a><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-large \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">Check-Out<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>By when do I have to leave my apartment?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>As a rule, we ask you to check out of your apartment by 12:00 noon.<\/p>\n<p>If you prefer to leave at the end of the day, we will be happy to extend your time at the achesa homes for a fee and subject to availability.<\/p>\n<p>Please contact our team by phone <a href=\"tel:+414480444445\"><span style=\"font-weight: 400\">+41 44 804 44 45.<\/span><\/a><\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How do I actually check-out?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You have to leave us already? Too bad, but we look forward to seeing you again.<\/p>\n<p>Until then, we&#8217;ll make it easy for you &#8211; just close the door behind you!<\/p>\n<p>The mobile check-out solution will automatically send you a request to check out. Simply follow the instructions. See you next time!<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-large \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">General<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Are there also barrier-free rooms?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Of course! Please indicate your wish when booking.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How long can I stay?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You can stay in the achesa homes for up to 12 months.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Night rest &amp; Noise<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Out of consideration for the other guests, we ask you to keep to the night&#8217;s rest from 10:00 pm to 06:30 am.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n\n<p><\/p>\n\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-medium \" ><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1692,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3977","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Questions &amp; 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