1. OBJECT OF THE CONTRACT
1.1
welcome homes AG (hereinafter referred to as “achesa homes”) lets the respective apartment to guests, either in Glattbrugg or Kloten, for their private use. Utilizing the apartment for business purposes is only permitted with written consent from achesa homes.
1.2
A respective apartment may only be occupied by the maximum number of people agreed in the contract. Any additional guests are only permitted if a prior arrangement has been made, and at an additional cost.
1.3
The guest/s accept/s that the corresponding apartment, incl. equipment, and furnishings, remain the property of achesa homes.
1.4
Additional services such as parking, cleaning during the stay, shopping services, etc. can be booked separately, but are not included in the price.
2. CONTRACT DURATION AND TERMINATION/EXTENSION/CANCELLATION
2.1
The commencement and duration of the stay will be determined in writing.
2.2
For contracts of unlimited duration, the first monthly rent is due 21 days prior to the booking date. The ensuing monthly rental amounts are due by the second of each respective month, at the latest. Early termination is only possible with the consent of achesa homes.
2.3
An extension is possible via prior arrangement and is subject to availability.
2.4
Cancellation is accepted up to 21 days before arrival without incurring fees unless separate agreements have been made. No-shows or cancellations less than 21 days before arrival, will require the first monthly rental to be paid. Cancellations or changes made via phone are not accepted.
3. PAYMENT AND CREDIT CARD DEBITS
3.1
The entire first monthly rent will be charged on the day first of the booking, or no later than five days after the booking. This amount can be paid via bank transfer, credit card, or cash. Ensuing rental payments are due no later than the second of each respective month.
3.2
Guests are obliged to provide their credit card details to achesa homes at the time of booking and by signing they expressly agree to the T&C’s (terms and conditions). In particular, they grant permission for any rental arrears to be debited from their card account within a day after the rent is due.
3.3
In the event of non-compliance with the regulations referred to in paragraph 3.1, achesa homes reserves the right to change the door lock code for the key card, and will only hand over a new key card when the amount has been paid.
3.4
achesa homes reserves the right to demand a deposit of CHF 500.00 from the guests upon commencement of the rental as security for rent and potential damages to the apartment or furnishings. achesa homes will refund the deposit no later than 10 days after the end of the rental period.
3.5
In such cases, achesa homes reserves the right to charge a once-off operational compensation for time and services required to accomplish this.
3.6
Additional services/goods such as bar tabs, restaurant meals, and SPA services can be billed weekly by arrangement. This only applies to achesa homes in Kloten.
4. CHECK-IN AND CHECK-OUT PROCEDURES
4.1
Check-in starts from 14:00 (2 pm). Advance notification must be given for any special requests and must be confirmed by achesa homes. This is subject to availability. The apartment will be checked for cleanliness, damages, and/or deficiencies prior to new guests’ arrival. If the guests have any complaints (contrary to expectations), these must be reported to Reception immediately.
4.2
The check-out time is no later than 12:00 (12 pm). If no further arrangement has been made, an additional daily rate will be charged should the guest vacate the apartment later than 12:00. The apartment is to be left in a tidy condition. The change-over cleaning service is included in the price.
However, if the apartment is left in such a condition that we determine that the usual cleaning procedure is not sufficient, an additional cleaning fee of CHF 150.00 will be charged.
5. USE (OF THE APARTMENT)
5.1
The guests undertake to avoid any improper use of the apartment and furnishings. If any defects arise, these must be reported to Reception immediately. In the event of infringements, achesa homes reserves the right to claim from guests and assert their rights.
5.2
Guests undertake to observe the house rules and be considerate towards other guests while staying in their respective apartment/s. Achesa homes reserves the right to expel guests who do not comply with these rules at any time; in such cases the guests are not entitled to any compensation. In cases where an apartment is used for business purposes without express permission from achesa homes, the same reserves the right to terminate the contract with the guest/s with immediate effect, without any rights to compensation.
5.3
Guests may not rent the respective apartment/s out to third parties, or let any third parties utilize the apartment.
5.4
Pets are only permitted with the prior written consent of achesa homes. The additional fee starts at CHF 150.00 per month.
5.5
The cleaning staff is permitted to enter the apartment (even in the absence of guests) for the purpose of cleaning. The same applies to our in-house technicians in the event of repairs.
6. SERVICE
6.1
The respective apartment is cleaned once a week (incl. terry-cloth and bed linens). This cleaning service is mandatory and included in the price. Additional cleaning services can be booked at an additional fee.
6.2
Waste (garbage bags) is disposed of weekly by the cleaning service at the same time as cleaning services are performed. Storing waste in the apartment, or placing it in front of the apartment in the hallway, stairwell, or balcony, is not permitted. If guests generate more waste than usual, they are obliged to dispose of the waste properly for hygienic reasons.
7. INTERNET SERVICES
Achesa homes provides business-standard wireless LAN connections in /at all its locations In case of faults or interruptions to the connection, the guests will not be granted a reduction on the rental fees. Further demands by guests in relation to the operation, or non-operation, of the Internet service, are expressly excluded.
8. LIABILITY
Neither achesa homes nor the owners of the apartments are liable for all direct or indirect damages that may occur as a result of use by guests. This includes damages, fire damage, theft, and (other) criminal offenses.
9. APPLICABLE LAW AND PLACE OF JURISDICTION
9.1
Swiss law applies. Should individual points of the General Terms and Conditions become void, or violate applicable law, this does not affect the validity of the General Terms and Conditions. For terms and conditions that are void and violate the applicable law, applicable statutory provisions shall apply instead. For terms and conditions that are/become void and violate the applicable law, applicable statutory provisions shall apply instead.
9.2
The place of jurisdiction is Kloten.
Status: July 2023.
