achesa Group
FAQ – Frequently asked questions and answers

Arrival

Where is the achesa home Glattbrugg located?

The achesa homes Glattbrugg is located in 8152 Opfikon-Glattbrugg at Oberhauserstrasse 30, 8 minutes from Opfikon SBB train station and 10 minutes from Glattbrugg SBB train station. Zurich Airport can be reached in 15 minutes by public transport.

Where can I park?

Next to the achesa houses at Oberhauserstrasse 30 is an outdoor car park marked with a hotel. The cost is CHF 5.00 per day.

Can I arrive 24 hours a day?

That’s no problem. With us, you can check in online in advance and you will receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 02:00 pm.

My mobile phone battery is flat, what can I do?

When you arrive, simply ring the doorbell. We will then let you into the public area where you can create your own room card at the terminal. When your mobile phone is recharged, you can use it as a key.

I can’t get into the hotel, what can I do?

Just ring the doorbell and we’ll let you in. Alternatively, you can reach us 24 hours a day by phone +41 44 804 44 45.

How can I contact you?

You can reach us by e-mail or by phone +41 44 809 47 50.

Can I store my luggage with you?

It is often possible, by arrangement with the hosts, to store luggage at certain times, e.g. for one day. Please contact your host as soon as possible for information by phone +41 44 809 47 50.

Check-In

When can I check-in?

Your apartment is ready for you to move in daily from 02:00 pm. On request and for a surcharge of CHF 25.00, we offer an early check-in from 09:00 am, subject to availability.

 

How do I check-in?

We want to make it as easy as possible for you and have ensured that you have your stay in your own hands with our mobile check-in solution. No more lengthy processes. You decide when to check-in and get your digital keys to gain access to the house and your flat.

Do I have to register at the reception?

Everything works a little differently here. Once you have filled in everything in the guest portal and received your key there, you don’t have to contact us and can go straight to your room.

Why are they asking for my credit card details again?

Asking for your credit card details in the guest portal only serves as a guarantee. We will then charge you for any services you have booked or consumed.

I have lost the link for check-in. What can I do?

Don’t panic. Here is the link that will take you back to the guest portal. All you have to do is enter your name and the dates of your arrival and departure. Small tip, save this link as a bookmark.

 

When will I receive my digital key?

Your digital key will be available in the guest portal on the day of your arrival. From 02:00 pm you can move into your apartment.

 

What is the guest portal and where can I find it?

In the guest portal you check-in, get your key, receive important tips, check-out and get your bill. You have already received the link from us. You can’t find it anymore?

You can log in here.

Your stay

What about breakfast?

Here the motto is “help yourself”.
Depending on the category, your apartment is equipped with a high-quality kitchenette where you can easily prepare your own meals at any time of the day.

And what about lunch and dinner?

Depending on the category, your apartment is equipped with a high-quality kitchenette where you can easily prepare your own meals at any time of the day.

Don’t feel like cooking? Then discover our Asian partner restaurants on the ground floor or the numerous cafés and restaurants in our vicinity.

I don’t have time to shop, what can I do?

Stay relaxed! We can fill your fridge and do your shopping for you on request and by advance order. You will find our standard offer here.

Is there a supermarket in the area?

Within 5 minutes walking distance there are several supermarkets, such as Migros and Coop for daily needs.

Can I do laundry?

We have a laundry room on the 1st and 3rd floor. Here you will find a washing machine and a tumble dryer. There is a charge for this service. Don’t forget to bring your own detergent. There is an iron and ironing board in your room.

I have lost the link for my key, what can I do?

Don’t panic. Here is the link that will take you back to the guest portal. All you have to do is enter your name and the dates of your arrival and departure. A little tip: save this link as a bookmark.

Alternatively, you can create your own key at the terminal in the lobby.

I would like to be active in sports in my free time. How?

Being active, having fun and discovering our neighbourhood – all this is possible with us. Running along the river Glatt, swimming in the Opfikon leisure pool or a combination of training and relaxation in the beautiful ambience of the Glattpark Fitnesspark are just a few ideas for you.

How often will my apartment be cleaned?

Your arpartment will be cleaned once a week by our trained staff.

You need an intermediate cleaning or new towels? No problem! You can easily book this additional service with your host for a fee.

Where to put my rubbish?

The motto here is: “help yourself” 🙂
Please dispose of your rubbish independently and in good time in the areas available to you. Especially on hot days.

Can I book additional arpartment cleaning?

This is of course possible. Please ask your host about this. He or she will give you all the information about the booking and the additional costs.

I have feedback – where to put it?

We are always happy to receive feedback! Your host will be happy to receive this in person, via phone +41 44 809 47 50 or write to achesahomes@a-chesa.ch.

Can I smoke in my apartment?

Smoking is not permitted in the entire building. This applies not only to the community areas but also to the flats. The smoking ban also applies to e-cigarettes. Thank you for your understanding!

Invoice

How do I get my bill?

You will receive your invoice after your check-out. We will send it to you and you will also find it in your guest portal. If you have selected SMS as your means of communication, you will only find your invoice in the Guest portal.

Can I pay cash?

We do not accept cash payment.

My bill is not correct. Who can I contact?

Don’t worry, we are here for you. The best way to contact us is via email or call us.

Check-Out

By when do I have to leave my apartment?

As a rule, we ask you to check out of your apartment by 12:00 noon.

If you prefer to leave at the end of the day, we will be happy to extend your time at the achesa homes for a fee and subject to availability.

Please contact our team by phone +41 44 809 47 50

How do I actually check-out?

You have to leave us already? Too bad, but we look forward to seeing you again.

Until then, we’ll make it easy for you – just close the door behind you!

The mobile check-out solution will automatically send you a request to check out. Simply follow the instructions. See you next time!

 

General

Are there also barrier-free rooms?

Of course! Please indicate your wish when booking.

How long can I stay?

In the achesa homes you can stay from 2 nights up to 3 months.

Night rest & Noise

Out of consideration for the other guests, we ask you to keep to the night’s rest from 10:00 pm to 06:30 am.

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